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Privacy Policy

Privacy Policy

Canberra Vocal Development (CVD) is committed to protecting your privacy and ensuring that your personal information is handled in a safe, respectful, and transparent manner. This Privacy Policy outlines how we collect, use, disclose, and store your personal information, and how you can access or correct it.

1. What Information We Collect

We may collect the following types of information:

  • Personal information: name, contact details, date of birth, address, emergency contact information, billing details, and student records.

  • Payment information: cardholder name, card details, and transaction history (collected and stored securely via Stripe).

  • Sensitive information: health or medical information (if voluntarily disclosed, for lesson planning or safety).

  • Website usage information: through cookies and analytics tools, including IP addresses and browsing behaviour on our site.

2. How We Collect Your Information

We collect personal information directly from you when you:

  • Enrol in lessons or submit an online enquiry.

  • Use our student portal (MyMusicStaff) or submit payment forms.

  • Communicate with us via email, phone, or in person.

  • Interact with our website.

3. Why We Collect Your Information

We collect and use your information to:

  • Provide and manage vocal coaching, lessons, and related services.

  • Process payments and maintain accurate billing records.

  • Communicate with you about scheduling, lesson changes, or studio updates.

  • Respond to enquiries or feedback.

  • Comply with legal obligations.

4. How We Store and Protect Your Information

We store your personal information securely using password-protected systems (MyMusicStaff, Stripe, and Xero). Payment data is processed by Stripe, which uses industry-standard encryption. Only authorised CVD staff have access to your information, and we take reasonable steps to prevent misuse, interference, or loss.

5. Disclosure of Information

We will never sell or rent your personal information. We may share information with trusted third parties only where necessary to deliver services (e.g. payment processing via Stripe, scheduling via MyMusicStaff), or where required by law.

6. Access and Correction

You may request access to your personal information at any time. If you believe any of your information is inaccurate, incomplete or out-of-date, please contact us and we will promptly update it.

7. Direct Marketing

We may occasionally send studio updates, promotions, or important service notices. You can opt out at any time by contacting us or using the unsubscribe option in our emails.

8. Website and Cookies

Our website may use cookies to enhance user experience and collect usage statistics. You can adjust your browser settings to disable cookies if preferred.

9. Third-Party Links

Our website and emails may contain links to third-party services (e.g. Stripe, MyMusicStaff). We are not responsible for the privacy practices of these external sites and encourage you to read their privacy policies.

10. Privacy Complaints and Contact

If you have any questions or concerns about this policy or how your data is handled, please contact:

Elisha Holley
Director, Canberra Vocal Development
Email: admin@canberravocaldevelopment.com.au

 

If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).

 

Last updated: 15 June 2025
This policy will be reviewed regularly as required by law and updated as necessary to remain compliant with privacy regulations and operational changes.

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