1. Parties

1.1 These Terms and Conditions become effective when you submit the online enrolment form.

• Canberra Vocal Development (“CVD”): Provides singing, vocal, and music tuition and instruction ("Services").

• Client (You): The person responsible for payments and agreeing to these terms.

• Student: The person receiving lessons.

1.2 Together, CVD, Client, and Student are the “Parties.”

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2. Services

2.1 CVD provides singing, vocal, and music tuition and instruction.

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3. Enrolment

3.1 Enrolment is confirmed, and fees are payable once a lesson time is agreed upon.

3.2 Lessons run during ACT school terms. You can enrol mid-term if there is space.

3.3 Lessons during school holidays are available based on teacher availability. Please email admin@canberravocaldevelopment.com.au.

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4. Fees and Payments

4.1 Fees listed on CVD’s website are final.

4.2 Fees must be paid in advance via direct debit, deducted from your nominated credit card or bank account.

4.3 By enrolling, you authorise CVD to automatically deduct lesson fees fortnightly from your nominated credit card or bank account.

4.4 You must inform CVD immediately if your payment details change.

4.5 You will be informed of fee changes at least 14 days in advance.

4.6 You can dispute incorrect or unauthorised direct debits within 7 days by emailing admin@canberravocaldevelopment.com.au.

4.7 All failed payments will incur a $10 fee and lessons may be suspended until resolved.

4.8 Fees overdue by more than 3 months may result in legal action.

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5. Discounts

5.1 A 10% discount applies for each additional family member enrolled. The discount applies to the lowest fee-paying family member.

5.2 You may form a family or children's group lesson; additional group members cost $15.00 each.

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6. Medical and Special Needs Disclosure

6.1 Clients must disclose any medical conditions, allergies, disabilities, or special needs relevant to the Student's participation in lessons at the time of enrolment or as soon as the condition is known.

6.2 CVD will not be held liable for any issues, injuries, or complications that arise from undisclosed medical or special needs.

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7. Student Absences and Make-up Lessons

7.1 You must notify your teacher directly as soon as possible if a Student will be absent.

7.2 No refunds or credits are available if a Student misses a scheduled lesson.

7.3 One make-up lesson per term may be provided at CVD’s discretion if at least 24 hours’ notice is given. Make-up lessons are offered at the teacher's discretion and availability.

7.4 Group lesson absences may be made up by attending another scheduled class, subject to availability and if at least 24 hours’ notice is given.

7.5 No make-up lessons are available for casual bookings.

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8. Teacher Absences and Replacement

8.1 If a regular teacher is unavailable or ceases engagement with CVD during a term, CVD reserves the right to provide a replacement teacher at its discretion.

8.2 CVD aims to inform Clients of cancellations at least 3 hours before the lesson.

8.3 CVD will offer make-up lessons or credits if a lesson is cancelled by CVD and no make-up lesson has been offered.

9. Cancellation of Enrolment

9.1 Enrolments automatically continue each term unless you provide written notice at least 14 days before the term ends.

9.2 Insufficient notice of cancellation results in a $50 fee.

9.3 No cancellations or refunds are provided after the term begins.

9.4 Unless otherwise advertised, for holiday programs and workshops, a 90% refund applies to cancellations made 30 days or more before the program start date; 50% refund applies to cancellations made 14 days before the program start date; no refund applies to cancellations made within 7 days of the program/workshop start date.

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10. Studio Etiquette

10.1 Please arrive on time as lessons cannot extend for late arrivals.

10.2 Students should bring a water bottle, sheet music, and required materials.

10.3 Food, gum, pets (except assistance animals), and smoking are not allowed in the studio.

10.4 CVD is not responsible for lost valuables. Phones should remain silent.

10.5 Students displaying illness symptoms must not attend lessons in person; the teacher has discretion to refuse attendance and may provide an online lesson if necessary.

10.6 Students must behave respectfully. Persistent disruptive or inappropriate behaviour may result in a lesson ceasing or termination of enrolment.

10.7 Communal areas should be kept tidy and noise minimal.

10.8 Parents or caregivers may remain during lessons if preferred.

10.9 Any damage to CVD property caused by the Student must be paid by the Client.

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11. Performance and Additional Opportunities

11.1 CVD organises concerts each semester. Participation is encouraged and respectful behaviour is expected.

11.2 Inform teachers early if participating in shows, auditions, competitions, or exams.

11.3 Optional holiday programs may be offered at an additional fee.

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12. Indemnity

12.1 Clients and Students agree to indemnify CVD from liabilities resulting from participation in lessons.

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13. Warranty

13.1 CVD does not guarantee specific results. Lessons are provided in good faith according to professional standards.

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14. Dispute Resolution

14.1 Disputes must be communicated in writing. Both parties will attempt to resolve disputes within 14 days.

14.2 If unresolved, disputes will proceed to mediation according to Resolution Institute Rules in Canberra.

14.3 If mediation fails, disputes will be arbitrated after 90 days.

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15. Non-Compete Clause

15.1 Clients, Students, and affiliates agree not to directly engage any current or former CVD teacher for private tuition outside CVD during enrolment and for 12 months following enrolment.

15.2 Breach may result in immediate termination without refund and legal action for any losses.

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16. Photography and Media Release

16.1 CVD may use images and recordings from lessons and events for promotional purposes unless you explicitly opt out in writing.

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17. Privacy and Data Protection

17.1 Personal data will be handled per CVD’s privacy policy and relevant privacy laws.

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18. Force Majeure

18.1 Neither party will be liable for failure or delay due to circumstances beyond reasonable control.

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19. Governing Law

19.1 These terms are governed by ACT law and the ACT courts.